Policies

Cancellation Policy

Events Cancellation Policy for Aura Padel Club:

For all events with more than 16 people, a 50% payment is required upon acceptance of the quote.
The remaining 50% of the payment must be made 72 hours prior to the event.

Our Policy:

If the event is cancelled more than 7 days before the event date, a full refund will be issued.
If the event is cancelled between 3-7 days before the event date, 50% of the total payment will be refunded.
If the event is cancelled less than 72 hours before the event date, no refund will be issued. The event will have to be rescheduled.

Please note that these cancellation policies are in place to ensure fair treatment for both the club and the customers. Thank you for understanding.

Tournament Policy

By participating in the Aura Padel Championship Series, all players agree to the following terms and conditions:

Player Eligibility:
- All participants must ensure that their profiles are complete and accurate at the time of registration. This includes providing truthful information about their skill level, previous tournament experience, and any other relevant details.
- The organiser reserves the right to review and verify player profiles to ensure fairness and integrity in the tournament. This may include checking previous match results, ratings, or other relevant information.
- The organiser retains full discretion to determine a player’s eligibility to participate in the tournament. This may involve reassignment to a different division or, in rare cases, disqualification if discrepancies or violations of tournament rules are found.

Organiser’s Rights:
- The organiser reserves the right to make final decisions regarding player eligibility, division assignments, and any disputes that arise during the tournament. All decisions made by the organizer are final and binding.

If you have any questions or concerns, please contact us at info@aurapadel.co.za. We are committed to ensuring a fair and enjoyable experience for all participants.